For over two years we have been honoring the full service of gift certificates purchased before our rates last changed August 1st, 2014.
As of November 1st, 2016, we adjusted pending gift certificates to correspond with our current rates. This means, for old gift certificates (purchased before August 1st, 2014 and unused to-date) when redeemed, the service length will be reduced to align with our current corresponding rates, but only by a matter of minutes. Otherwise, we can upgrade to the full service at our current rates, for a small balance.
If you have a pending gift certificate, why wait to redeem it?
(Original notification sent in an eblast to existing clients in October, 2016. To ensure all clients have access to it, we are posting it here.)